Ticket Overflow

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Mar 012015
Ticket Overflow Chrome extension screenshot.

For anyone using any of the APIs now under Google Cloud, I’ve recently launched an unconventional crowdfunding campaign to buy a month of Gold tier support ($400/month), which I plan to use not just for my own support requests, but yours too! It turns out there’s a lot of unanswered questions relating to APIs I might want to use in the future, and maybe you’re in the same boat.

I plan to pool our funds to send our support tickets to real live humans, first dibs for campaign backers, then onward to submit all the unanswered Google Cloud questions I can find using my Ticket Overflow extension for Chrome/Chromium, which I’ll also be releasing as part of the campaign. If you have any hot API probs, post them on Stack Overflow with the appropriate tags (gcloud, google-translate, google-cloud-platform, etc) and I’ll try to get answers for them. Ultimately, the more questions get answered, the easier it will be for other developers searching Stack Overflow to find API answers and make the internet just that much more useful!


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May 072014
Emma Ohnoes

Emma-O judges your cloud infrastructure.

Every now and then, a particularly hard storm hits an undisclosed datacenter in Virginia where a huge chunk of The Cloud faces off with actual clouds to see which one can keep electricity running through it the longest. Sometimes the data center loses, causing DevOps teams and assorted other developers to get calls and tweets from literally everyone telling them their site is down.

Usually this sort of apocalypse is indicated with a tiny icon on a web dashboard, visible only to the people already panicking and frantically reading up on High Availability and Multi-AZ Deployments. A little red icon doesn’t quite convey the gravity of the sky falling, so I figured the best indicator of cloud infrastructure status would be the Buddhist king and judge of hell, Emma-O (aka Enma-O aka Yama). I happened to have a scan of an Emma-O wood sculpture from a previous project at the museum I work at (btw we’re hiring), so I scaled it up a bit and printed a copy in transparent blue-ish PLA. Continue reading »